Saturday, September 7, 2013

Office Upload Center - Document Cache Error

Skydrive pro 2013 can't sync with Office 365.  Office upload center shows "Document cache error", click "delete cache" in setting cause upload center to crush. Finally resolve the issue by following steps.

1.  In task manager, kill MSOSYNC.EXE.

2.  Run regedit,  in HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet, delete FileStoreCriticalError entry.   The version number 15.0 is for office 2013, 14.0 is Office 2010.

3. In c:\users\[username]\AppData/local\Microsoft\Office\15.0,  delete OfficeFileCache.

4.  In c:\users\[username]\AppData/local\Microsoft\Office\SPW, delete all files.

More details, please refer to http://www.addictivetips.com/windows-tips/office-2010-fix-office-document-cache-error/